FAQ

Within Lagos: 2–5 days via GIG Logistics or dispatch rider. Outside Lagos: 5–10 days. International orders: 10–21 days depending on destination.

Delivery fees are calculated at checkout based on your location. We optimize for the most reliable delivery standard.

Yes! Use your order number (format: IBY-XXXXXXXX) on our Track Order page. No account needed — just enter your order number.

Yes, we ship to select countries. International shipping options and fees are calculated at checkout based on your delivery address.

Yes. We have a physical space in Lagos for walk-in pickups. Choose "Pick Up" at checkout or DM us for the address and available times.

Check our Size Guide for detailed measurements. If you're between sizes, we recommend sizing up for a relaxed fit. You can also DM us on Instagram or WhatsApp with your height and weight for a personalized recommendation.

Our pieces generally run true to size. Some collections may have a more relaxed or tailored cut — check individual product pages for specific fit notes.

We accept secure online payments via Paystack (card/transfer). For our physical space, we accept direct bank transfer and cash/POS at walk-in.

Absolutely. All online payments are processed by Paystack, which is PCI DSS compliant. We never see or store your card details.

We offer exchanges only within 7 days of delivery. Items must be unworn with tags attached. We do not offer refunds.

Some items from past collections may be restocked, but we primarily release limited drops. Use the "Notify Me" button on sold-out products to be alerted if they return.

Yes! DM us on Instagram (@iby_closet) or message us directly on WhatsApp at +234 913 141 0602. Just tell us what you want, your size, and your delivery location — we'll send a payment link and handle everything from there.

Currently we focus on our collection drops. However, reach out via WhatsApp (+234 913 141 0602) and we can discuss possibilities.